SP718 Privacy Policy – How We Protect Your Data

1Introduction

This Privacy Policy explains how SP718 ("we", "our", "the platform") collects, uses, stores, and protects the personal information of users who register and play on sp718.onl. It applies to all users accessing SP718 from Pakistan or anywhere else.

By creating an SP718 account, making a deposit, or using any feature of the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree with this policy, you should not register or use SP718.

This Privacy Policy is part of the broader agreement between you and SP718 and should be read alongside the Terms and Conditions. Where terms used here are defined in the Terms and Conditions, they carry the same meaning.

We may update this policy from time to time. Any changes will be published on this page with a revised "Last Updated" date. Continued use of SP718 after a change has been published means you accept the updated policy.

2Data We Collect

SP718 collects personal information in several ways — directly from you when you register and use the platform, and automatically through your device and browser as you interact with the site and app.

Information you provide directly:

• Full name, date of birth, and gender at registration.
• Email address and phone number used for account creation and communication.
• Identity verification documents when required — for example, a national ID card or passport.
• Payment method details submitted when making a deposit or withdrawal (see Section 4 for payment-specific details).
• Communications you send to SP718 support, including chat logs and email correspondence.
• Preferences and settings you configure within your account, including responsible gaming limits.

Information collected automatically:

• IP address and approximate geographic location at the time of login and activity.
• Device type, operating system, and browser version.
• Pages visited, features used, games played, bets placed, and time spent on the platform.
• Session data including login timestamps and activity logs.
• Cookie data and similar tracking technologies (see Section 6).

3How We Use Your Data

SP718 uses the personal information collected for the following purposes:

• Account management: To create and maintain your SP718 account, verify your identity, and manage your login access.
• Platform delivery: To let you play casino games, slots, sports betting including cricket and PSL markets, bingo, and use all other platform features.
• Payment processing: To handle deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, and other supported methods.
• Bonuses and promotions: To determine your eligibility for welcome bonuses, reload offers, VIP rewards, and other promotions available on the platform.
• Fraud prevention and security: To detect and prevent unauthorised account access, duplicate accounts, money laundering, and other fraudulent or abusive activity.
• Responsible gaming: To monitor gameplay patterns that may indicate problematic behaviour and to enforce deposit limits, self-exclusions, and other tools you set up.
• Customer support: To respond to your queries, resolve account issues, and process complaints efficiently.
• Platform improvement: To analyse usage trends, identify technical issues, and improve the overall experience on both the website and the app.
• Communication: To send you account-related notifications — such as deposit confirmations, withdrawal updates, and security alerts. With your consent, we may also send promotional communications about offers relevant to you.

4Payment Data

All transactions on SP718 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank account, or a card, we collect certain payment-related information to process the transaction.

Full card numbers and complete bank account credentials are never stored directly on SP718 servers. Payment processing is handled through third-party payment processors who maintain their own security certifications. SP718 stores only the information necessary to identify a payment method for future transactions — such as a masked account number or wallet ID.

Transaction records — including deposit amounts, withdrawal requests, and the payment method used — are retained as part of your account history. This information may be used to verify payment ownership during account verification, investigate disputes, or comply with any applicable anti-money laundering obligations.

5Data Sharing

SP718 does not sell your personal data to any third party. We do not share your information with advertisers or data brokers. Your data is shared with external parties only where it is strictly necessary to operate the platform or comply with applicable requirements.

The categories of third parties who may receive your data, and the reason for each, are as follows:

• Payment processors: JazzCash, Easypaisa, Raast, banks, and card processing services receive the data necessary to complete your transactions.
• Identity verification providers: When SP718 requests ID verification, a third-party verification service may process the documents you submit. These services are bound by confidentiality obligations.
• Fraud detection services: Technical data such as IP address and device fingerprint may be shared with fraud prevention tools to detect suspicious activity on your account.
• Game providers: When you play a game provided by a third-party studio, that provider may receive your username or player ID along with game-related data to deliver the game correctly.
• IT and hosting providers: SP718 uses external infrastructure and cloud services to host the platform. These providers process data on our behalf under strict data processing agreements.
• Legal and regulatory obligations: If SP718 receives a valid legal demand from a competent authority, we may be required to disclose certain user data. SP718 will not volunteer data beyond what is legally required.

6Cookies & Tracking

SP718 uses cookies and similar technologies on its website and in the app to ensure the platform works correctly, to keep you logged in, and to understand how users interact with different features.

Types of cookies SP718 uses:

• Essential cookies: Required for the platform to function. These enable login sessions, security features, and core gameplay functionality. They cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences such as language settings, notification choices, and responsible gaming configurations between sessions.
• Analytics cookies: Help SP718 understand which pages and features are most used, where errors occur, and how players navigate through the platform. This data is aggregated and does not personally identify individual users.
• Session security cookies: Track login state and help detect suspicious session activity, protecting your account against unauthorised access.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent the platform from working correctly. SP718 does not use advertising or retargeting cookies that track you across other websites.

7Data Retention

SP718 retains your personal data for as long as your account remains active and for a reasonable period after account closure. The exact retention period depends on the type of data and the reason it was collected.

• Account and identity data is kept for the duration of your account and for a period following closure to allow SP718 to respond to any disputes, support requests, or legal inquiries that may arise after you leave.
• Transaction records including deposit and withdrawal history in PKR are retained for an extended period for financial record-keeping and fraud investigation purposes.
• Support communications such as chat logs and email threads are retained for a period sufficient to resolve any follow-up queries and to maintain a record of assistance provided.
• Technical and usage data such as IP logs and session records are retained for a shorter period and are typically anonymised after that time.

Once the applicable retention period expires, SP718 securely deletes or anonymises the data so that it can no longer be linked back to you. If you request account closure, SP718 will process your data in accordance with this retention schedule from the date of closure.

8Security Measures

SP718 takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect information stored on our systems and transmitted between your device and our platform.

• Encrypted connections (HTTPS/TLS) are used for all data transmitted between your browser or app and SP718 servers.
• Account passwords are stored using one-way hashing. SP718 staff cannot view your password, only reset it.
• Access to user data within SP718's internal systems is restricted to authorised personnel only, based on the principle of least privilege.
• Payment data is handled through PCI-DSS compliant payment processors. Full payment credentials are not stored on SP718 servers.
• SP718 uses automated monitoring to detect unusual login patterns, suspicious transactions, and potential account compromise in real time.
• Regular internal reviews of data access logs and security configurations are conducted to identify and address vulnerabilities.

While SP718 takes these measures seriously, no system is completely immune to risk. You also play an important role in keeping your account safe — use a strong, unique password, do not share your login details with anyone, and enable any additional security features available in your account settings.

9Your Rights

As an SP718 player, you have rights over your personal data. SP718 respects these rights and will respond to valid requests within a reasonable timeframe.

To exercise any of these rights, contact SP718 support. SP718 may need to verify your identity before actioning a request to ensure we are not disclosing or deleting data belonging to a different person. We aim to respond to all valid data requests within 30 days.

10Minors

SP718 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register, use SP718, or provide any personal information to us.

If SP718 becomes aware that an account belongs to a person under 18, the account will be immediately suspended, all associated gameplay will be voided, and the matter will be handled in accordance with our Terms and Conditions. Any funds in the account will be dealt with on a case-by-case basis.

If you are a parent or guardian and are concerned that someone in your household under the age of 18 has been accessing SP718, please use available device parental controls and contact SP718 support. We also recommend reviewing the Responsible Gaming page for further guidance.

11Policy Changes

SP718 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in the payment methods or third-party services we use, or to clarify existing practices. When we make a significant change, we will update the "Last Updated" date at the top of this page.

For material changes — particularly those that affect how we use your data in new ways — SP718 may additionally notify registered users via the email address on their account. However, it remains your responsibility to check this page periodically to stay informed.

Continued use of SP718 after a policy update is published constitutes your acceptance of the revised Privacy Policy. If you disagree with an update, you should stop using the platform and contact support to close your account.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how SP718 has handled your personal information, please get in touch through the SP718 live chat or visit the FAQ page for answers to common questions.

SP718's support team is available around the clock and will direct privacy-related queries to the appropriate team. We take data concerns seriously and aim to resolve all queries promptly and transparently.